Although it is often said that the Equinoxes are a time of 'balance', we often find that there is a lot of messing about and disruption around this time.
We are at the moment preparing our next Mail Shot - this one will be mainly on Tarot packs, incidentally - orders are thinning out, so it is time we reminded our customers that we are here.
So today I have dealt with five orders, none of which was straight forward, and it is surprising how much time sorting them out can take. We always get order completed before we take the money from Credit/Debit cards, just in case there is something out of stock or unavailable for one reason or another and can therefore amend the total value, so today:
We had two who were trying to pay by Credit Card and for one reason or another the card machine rejected them. One person has obviously written down the wrong card number - probably just one digit wrong - and that was rejected as an 'invalid card', so they had to have a letter written to explain that we would not be sending their order until we received payment. The second was rejected as out of date, even though the date given to us was September this year, so that needed another letter.
A third was an order for something we don't stock - this is not unusual - and, you guessed it, needed another letter writing.
A fourth said they had enclosed a cheque - there was no cheque, so guess what, yes that needed another letter writing.
The fifth one was all wrapped up and ready to go, when the customer rang and asked if she could add something to her order. I agreed, then found it was not just one item but several, including three oils which needed me to hand make them.
Happily her credit card did go through the machine (yay!) so that saved me having to write another letter!
Today is only the 15th of March - still 6 days to go before the Equinox!